Please note all visitation to the Care Center has been temporarily suspended.

The COVID-19 Hospital, Clinic and Care Center Visitor Policy Update is intended to provide additional safeguards for our patients, residents, families, visitors and caregivers through decreased exposure to individuals who may have been exposed to the novel coronavirus that causes COVID-19.

When you come to Grand River Health, we will screen all patients and visitors upon entrance and will be limiting any loved ones with you to your appointment to necessity. We are grateful for your patience as we work to better understand and protect our population and apologize for any inconvenience.

Grand River Health encourages alternate visitation to align with social distancing efforts by using methods such as phone, Skype, Facebook, and all other online platforms that allow you and your loved ones to stay connected and ensure emotional well-being.

Grand River Health Visitor Restriction Changes

  • Visiting hours are from 8:00am to 8:00 pm.
  • Grand River Health will now limit 1 visitor per patient per visit in our hospitals and no one under 18 years of age unless approved for special circumstances.
  • In special circumstances such as end of life, decisions will be made case by case to ensure continued compassionate care.
  • All suspected/confirmed cases of COVID19 will be quarantined and will not be allowed visitation.
  • Patients with disabilities (which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) who require help with the provision of medical or behavioral health care, activities of daily living, speaking for the patient or keeping the patient safe, may have a designated assistance person.

Grand River Health Emergency Department Visitor Restriction Changes

  • Adult patients will not be allowed visitors except for those deemed necessary.
  • Pediatric patients will be restricted to one single care giver permitted at the bedside.

Grand River Health Clinics Visitors Restriction Changes
The Grand River Clinic is limiting visitors who accompany patients in the following way:

  • One parent for each child or minor
  • One caregiver for each patient with a disability or cognitive limitations
  • One caregiver for each patient with physical limitations or disability
  • No brothers or sisters of a patient unless they have an appointment
  • No visitors with a fever, cough, or breathing problems

E. Dene Moore Care Center Outdoor Visits

We are very excited for you to be able to enjoy time with your loved ones, and we need to make sure that you are aware of a few items prior to beginning visits. Please know that we are working with the Colorado Department of Public Health and Environment in allowing visits, and in doing so, they are requiring strict guidance in order to keep everyone safe.

Visits will be allowed starting on August 3rd and will take place outside the front entrance of the care center under a canopy tent. Entering inside the care center is not allowed, and if you need assistance, please ring the care center door bell.

You must call the care center to schedule your outdoor visit. The reception team will let you know when visits times are available. Your visit will be with your loved one and will be assisted by a staff member. Social distancing of 6 feet or more during the visit will be required at all times. The staff member assisting with the visit will also be monitoring for adherence to this requirement. All persons will be required to wear a mask for the duration of the visit. Please come prepared with your own mask if possible. 

The day of your visit

Please complete the required self-screening at home:

  • Take your temperature at home. If it is over 100 degrees, please call so that you can reschedule your visit.
  • If you are having any of the following symptoms within 14 days of your scheduled visit, please call to reschedule your visit.
    • Sore throat
    • Cough
    • Congestion/Runny Nose
    • Nausea/Vomiting/Diarrhea
    • New loss of sense of taste and/or smell
    • Chills/shaking with chills
    • Fever
    • Headache
    • Fatigue or Muscle/Body Aches

When you arrive at the care center

You will need to wear a mask. You will need to wash hands thoroughly prior to ringing the doorbell for the care center. A staff member will meet you to complete the screening questionnaire which will include taking your temperature. You will be required to pass our screening criteria, and upon completion will be escorted to the visitor area. Only one visitor will be allowed to visit at a time. Multiple visitors may come to the visit, but must remain in the parking area of the care center and alternate visits one at a time.

During your visit you must remain 6 feet away at all times, and must refrain from physical contact with your loved one. You may also bring gifts for your loved one and the staff member assisting with the visit will need to sanitize the items. The care center will not be providing transportation to coordinate visits with family.

A few things to know about our ability to provide visits.

The care center will not offer or allow outdoor visitation on the premises if:

  • The resident has symptoms of COVID-19.
  • The resident is in isolation or quarantine.
  • The facility has an active outbreak.
  • The facility has a history of a recent COVID-19 case or outbreak and has not completed the required isolation period of 14 days.
  • The county or the city is under Stay-at-Home orders related to COVID-19.
  • Statewide restrictions are implemented due to increased cases of COVID-19.

If visitors fail to follow the guidelines outlined by the care center, those visitors could lose their abilities to visit.

Due to the changing nature of COVID-19 visitor restriction policies for Grand River Health will be guided by the CDC, CMS and CDPHE and updated regularly.