“Navigating the System” is a podcast series which helps to answer the many questions that can commonly surround medical billing.

Our topic experts at Grand River Health’s Patient Financial Services offer in-depth explanations, resources and clarity about the often complex systems of statements, balances and payment methods.

Get to know the friendly and helpful staff members of Patient Financial Services and who to go to when you have burning questions about your bill.

This episode focuses on your statements: When do you receive them? What are some things to look for on your statement? Who do you go to with questions about your statement? These questions and more are answered in this Part I episode with Patient Financial Services.